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Home > FAQ
Q: WHAT ARE MY PAYMENT OPTIONS?
A: We accept:
• American Express
• VISA
• Mastercard
• PayPal

Please note: PayPal is our payment processor for credit card payments. Please select 'PayPal' during checkout to make all payments. You do not need a PayPal account to make a payment to our store.

For your security, your billing name and address must match that of the credit card used for payment. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any orders that do not match these criteria.

Please note: Credit card billing address must be correct. Addresses that do not match will delay us processing your order.

Q: WHAT ARE MY SHIPPING OPTIONS?
A: All Bullseye orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Please select the option that best suits your delivery needs during 'Checkout'.

Domestic Shipments: USPS First Class, USPS Priority Mail, USPS Express Mail Shipping 

International Shipments: Priority Mail International, Express Mail International

Q: HOW MUCH IS SHIPPING? HOW LONG WILL I HAVE TO WAIT TO RECEIVE MY ORDER?
A: Shipping is automatically calculated at checkout. Shipping rates are based upon weight and destination. Unfortunately, we do not ship to APO addresses at this time. Orders are typically processed and shipped withing 48 business hours. Monday - Friday are considered business days, excluding holidays. Shipping times vary based on the shipping method selected.

Q: ARE THERE ANY SHIPPING RESTRICTIONS?
A: Bullseyelashes.com is unable to ship to P.O. Boxes and APO Boxes.  

Q: DO YOU SHIP TO MY COUNTRY?
A: Currently, we regularly ship to the United States, Canada, Australia. To place an order from an International location, outside of the U.S., please contact us at questions@bullseyelashes.com. If you do not see your country listed, please feel free to contact us through our 'Contact' page.

Q: DO YOU ACCEPT RETURNS OR EXCHANGES?
A: If for any reason you are not satisfied with your Bullseyelashes.com purchase, simply return it within 30 days of your purchase date. There are few exceptions. The steps are simple. Contact our customer service through our 'Contact' page to obtain a return authorization number. This is very important since Bullseyelashes.com will not process any returns without an authorization number. 

Package your return item in a well padded envelope or box to prevent damage in transit, and enclose a note with both return authorization and order number inside your return package. We will only credit you for the items received back in our warehouse.

Ship the package to us via United States Postal Service (USPS), UPS, or FedEx. We are sorry but shipping fees are not refundable. Important: Please keep tracking information for your records.

Once your return is received and inspected by our distribution center, we will process your return. You should see a credit to your card in one billing cycle. Please note: Only products purchased on Bullseyelashes.com may be returned for refund. 

If you received a free gift item and you are returning you order, you must include the free gift in your return. 

Q: I OWN A STORE. CAN I PURCHASE WHOLESALE?
A: Yes. Please check our 'Wholesale' page for instructions.

Q: I HAVE A BLOG AND WOULD LIKE TO DO A REVIEW OF YOUR PRODUCTS. WHO SHOULD I CONTACT?
A: Occasionally, we will send a few products out for review to Bloggers/Vloggers. If you have a blog or YouTube channel with 5,000+ subscribers, please feel free to contact us through our 'Contact' page with a link to your blog for consideration. 

Q: WHERE IS MY ORDER?
A: You should have received an email shipping confirmation containing your package's tracking number. If you did not receive this, please feel free to contact us through our 'Contact' page.

Q: DO YOU HAVE A PHONE NUMBER I CAN CALL?
A: Unfortunately, we are unable to provide phone support at this time. We hope to be able to provide this service in the near future. But, please feel free to contact us on our 'Contact' page. We'll be sure to get back to you quickly.

Q: WHAT ARE YOUR BUSINESS OPERATING HOURS?
A: Our normal hours of operation are M-F 9AM-6PM, but we're working around the clock to get those orders out to you asap :)
 
Q: HOW DO I USE A COUPON CODE?
A: Enter the coupon code at 'Checkout'. Only one coupon code can be used per order.

Q: DO YOU CHARGE SALES TAX?
A: We are located in California and are required by law to charge sales tax on all California orders.
 
Q: HOW CAN I CHANGE OR CANCEL AN ORDER?
A: You are able to cancel an order within 30 minutes of placing an order. Once you have received a confirmation by email, it means that your order is already being processed and cannot be changed or cancelled.

Q: WHAT IF MY ORDER IS DAMAGED?
A: When your order arrives, please inspect the packaging for any damage that my have occurred during the shipment. It is normal for the shipping carton to show some wear, however, if the damage occurred to the item(s) in your shipment, please contact us immediately through our 'Contact' page. Please provide your order number along with your email address and the phone number for fastest service. To assure prompt resolution, please keep the box, packaging materials and the damaged items for inspection by the carrier. 
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